GoGetBinned
Rental Agreement

This Rental Agreement explains the terms for renting reusable moving bins and related services from GoGetBinned. By placing an order, checking the agreement box, submitting payment, accepting delivery, signing electronically, or using the bins, the customer agrees to these terms.

1. Rental Service

GoGetBinned provides reusable moving bins for temporary rental. Each rental package includes delivery of the bins, use of the bins during the rental period, and pickup at the end of the rental period, unless otherwise stated in the order.

GoGetBinned does not provide packing, moving, loading, unloading, transportation of customer property, storage services, labor services, disposal services, or cleaning services for customer property unless separately agreed to in writing.

2. Rental Period

Each standard rental includes up to fourteen days of use, beginning on the scheduled delivery date unless otherwise stated in the order.

The customer is responsible for making the bins empty, accessible, and available for pickup on the scheduled pickup date. If the bins are not available for pickup, the rental may be extended and additional charges may apply.

3. Delivery and Pickup

The customer must provide accurate delivery and pickup addresses, contact information, preferred dates, and access instructions.

The customer is responsible for ensuring that GoGetBinned can safely and reasonably access the delivery and pickup location. If delivery or pickup cannot be completed due to inaccurate information, lack of access, unsafe conditions, locked gates, animals, restricted buildings, blocked entrances, weather-related hazards, or other conditions outside GoGetBinned’s reasonable control, additional delivery, pickup, extension, or recovery charges may apply.

GoGetBinned may refuse or reschedule delivery or pickup if conditions are unsafe, inaccessible, unreasonable, or likely to damage property, vehicles, bins, or create a safety issue.

4. Customer Responsibilities

The customer agrees to:

• Use the bins only for normal household, office, storage, packing, or moving-related items.
• Keep the bins in reasonably good condition.
• Return the same bins that were delivered.
• Keep bins protected from theft, loss, misuse, and avoidable damage.
• Keep bins indoors or otherwise reasonably protected when possible.
• Empty all bins before pickup.
• Make all bins accessible at the scheduled pickup time.
• Notify GoGetBinned as soon as possible if any bin is lost, damaged, stolen, contaminated, or unavailable for pickup.

The customer may not sell, lend, rent, transfer, modify, mark, paint, drill into, destroy, permanently alter, dispose of, or otherwise misuse the bins.

5. Prohibited Use and Unsanitary Bins

Bins may not be used to store, transport, contain, or dispose of hazardous, illegal, dangerous, contaminated, or unsanitary materials, including but not limited to chemicals, paint, fuel, oil, explosives, firearms or ammunition, medical waste, human or animal waste, wet garbage, food waste, live animals, liquids, leaking items, strong-odor materials, or anything that may stain, contaminate, damage, or make a bin unsafe or unsuitable for reuse.

If a bin is returned excessively soiled, contaminated, damaged by prohibited materials, or otherwise unsuitable for reuse, GoGetBinned may refuse pickup until the customer removes the materials and makes the bin safe for pickup. GoGetBinned may also, at its discretion, accept the bin and discard it. In either case, the customer may be charged a replacement fee of $25 per affected bin, plus any applicable extension, failed pickup, recovery, or related charges.

6. Lost, Missing, Damaged, or Unreturned Bins

The customer is responsible for all bins and dollies from the time they are delivered until they are picked up by GoGetBinned. Missing, stolen, unreturned, destroyed, contaminated, excessively soiled, or unusable bins may be charged at $25 per affected bin. Damaged bins may be charged up to $25 per affected bin depending on the condition and whether the bin can reasonably be reused. Any dolly that is missing, stolen, unreturned, destroyed, or damaged beyond normal use may be charged at $80 per dolly.

Normal wear from reasonable use is expected. Damage caused by misuse, contamination, heavy abuse, improper storage, prohibited materials, or failure to return rented equipment in reusable condition may result in additional charges.

7. Extensions and Late Returns

If the customer needs more time, the customer should request an extension before the scheduled pickup date.

Extensions are subject to availability. If bins are not returned or made available for pickup on time, GoGetBinned may charge the applicable weekly or monthly extension rate until the bins are returned, recovered, or replaced.

If bins are not available for pickup and are later needed for another customer reservation, GoGetBinned may charge extension, recovery, or replacement fees as applicable.

8. Missed Pickup, No-Show, or Non-Responsive Customer

The customer is responsible for making all rented bins empty, accessible, and available for pickup on the scheduled pickup date.

If GoGetBinned arrives for pickup and the bins are not available, are not empty, cannot be accessed, or the customer does not respond to reasonable pickup communication, the pickup may be treated as a missed pickup. A missed pickup may result in additional charges, including an attempted pickup fee, extension charges, recovery charges, or replacement charges for unreturned bins.

If bins are not returned or made available on the scheduled pickup date, the rental may automatically extend at the applicable weekly extension rate until the bins are returned, recovered, or charged as missing.

If the customer does not respond or make reasonable arrangements within seven days after the scheduled pickup date, GoGetBinned may treat the bins as unreturned and charge the customer $25 per affected bin, plus any unpaid rental, extension, attempted pickup, recovery, or related charges.

9. Cancellations and Rescheduling

Cancellation and rescheduling requests must be made as early as possible.

GoGetBinned may charge a cancellation, rescheduling, attempted delivery, or attempted pickup fee if the request is made after bins have been prepared, reserved, loaded, dispatched, delivered, or if GoGetBinned is unable to complete service because of customer-provided information, lack of access, or unsafe conditions.

If GoGetBinned must cancel or reschedule due to weather, vehicle issues, emergency conditions, unsafe conditions, or circumstances outside its reasonable control, GoGetBinned will make reasonable efforts to notify the customer and reschedule service.

10. Pricing and Additional Charges

The customer agrees to pay all charges associated with the rental, including package pricing, add-on bins, extensions, failed delivery or pickup fees, lost bin charges, damaged bin charges, contaminated or unusable bin charges, and other charges disclosed before or during the rental process.

Published pricing may include delivery and pickup within GoGetBinned’s active service area unless otherwise stated. Additional fees may apply for special access requirements, failed service attempts, extended rentals, additional bins, address changes, or locations outside the normal service area.

11. Payment Authorization

By placing an order, submitting payment, or using the bins, the customer authorizes GoGetBinned to collect payment for the rental and any additional charges resulting from this Agreement.

If payment fails, is reversed, disputed, declined, or otherwise not completed, the customer remains responsible for all amounts owed.

GoGetBinned may withhold future rentals, pickup accommodations, extensions, or other services until outstanding balances are paid, except where prohibited by law.

12. Customer Property

The customer is solely responsible for packing, loading, moving, storing, protecting, and unpacking their own property.

GoGetBinned is not responsible for loss, theft, damage, breakage, spoilage, contamination, odor, or other harm to customer property placed in, on, near, or around the bins.

The customer should not place fragile, valuable, irreplaceable, hazardous, sensitive, temperature-sensitive, or sentimental items in the bins without proper protection.

13. No Moving or Storage Services

GoGetBinned rents reusable moving bins. GoGetBinned is not a moving company, storage company, shipping company, waste-removal company, or property custodian.

Bins are provided for customer use during the rental period. GoGetBinned does not take possession of, control, inventory, secure, or insure customer property placed inside the bins.

14. Safety

The customer agrees to use reasonable care when lifting, carrying, stacking, loading, unloading, or moving bins.

Bins should not be overloaded. The customer is responsible for ensuring bins are packed and handled safely. GoGetBinned is not responsible for injuries, property damage, or losses caused by improper packing, overloading, lifting, stacking, storage, or use of the bins.

Bins should not be used as step stools, seats, ladders, platforms, barricades, sleds, flotation devices, or for any use other than normal packing and moving use.

15. Property Access and Placement

The customer is responsible for selecting a safe, legal, and accessible location for delivery and pickup.

GoGetBinned may place bins at or near the delivery location based on access, safety, and practicality. The customer is responsible for moving bins after delivery if they want them placed elsewhere.

The customer is responsible for any permissions required from landlords, property managers, building management, condominium associations, storage facilities, gated communities, parking areas, or other third parties.

16. Weather, Delays, and Service Limitations

GoGetBinned may delay, reschedule, or modify delivery or pickup due to weather, road conditions, traffic, vehicle issues, unsafe conditions, emergencies, staffing issues, equipment issues, or other circumstances outside its reasonable control.

GoGetBinned will make reasonable efforts to communicate schedule changes when possible.

GoGetBinned is not responsible for moving delays, closing delays, lease issues, elevator issues, building restrictions, parking restrictions, customer scheduling conflicts, or other third-party delays.

17. Photo Documentation and Bin Tracking

GoGetBinned may photograph, scan, or document bins before delivery, during delivery, during pickup, and after return for inventory, tracking, condition, billing, quality control, and dispute-resolution purposes.

Each bin may contain a unique identification number, barcode, QR code, name, or other tracking label. The customer may not remove, cover, damage, or alter bin labels or tracking identifiers.

18. Ownership of Bins

All bins remain the property of GoGetBinned at all times. Rental of the bins does not transfer ownership to the customer.

The customer has temporary permission to use the bins during the rental period only.

19. Abandoned, Unavailable, or Recovered Bins

If bins are not returned, not made available for pickup, or cannot be recovered after reasonable attempts, GoGetBinned may treat the bins as missing or unreturned and charge the applicable replacement fee.

If GoGetBinned later recovers bins after replacement fees have been charged, refunds or credits, if any, are at GoGetBinned’s discretion unless otherwise required by law.

20. Limitation of Liability

To the fullest extent permitted by law, GoGetBinned’s liability for any claim related to the rental, bins, delivery, pickup, or services is limited to the amount paid by the customer for the rental giving rise to the claim.

GoGetBinned is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost time, moving delays, property damage, lost property, emotional distress, inconvenience, or third-party charges.

21. Indemnification

The customer agrees to defend, indemnify, and hold harmless GoGetBinned from claims, damages, losses, liabilities, costs, or expenses arising from the customer’s use of the bins, breach of this Agreement, prohibited materials, unsafe conditions, damage to property, injury to persons, customer property placed in or near bins, or failure to return bins.

22. Communications

The customer agrees that GoGetBinned may contact them by phone, text message, email, or other reasonable means regarding orders, delivery, pickup, payment, extensions, missing bins, damaged bins, or service updates.

The customer is responsible for providing accurate contact information and monitoring communications related to their rental.

23. Agreement Changes

GoGetBinned may update this Agreement from time to time. The version accepted by the customer at the time of order will apply to that order unless both parties agree otherwise.

24. Governing Law

This Agreement is governed by the laws of the State of Connecticut, without regard to conflict-of-law principles.

25. Severability

If any part of this Agreement is found to be invalid, unenforceable, or unlawful, the remaining parts will continue in effect to the fullest extent permitted by law.

26. Entire Agreement

This Agreement, together with the customer’s order details, pricing shown at checkout, and any written add-ons or extensions, forms the entire agreement between the customer and GoGetBinned for the rental.

27. Electronic Acceptance

By checking the acceptance box, submitting an order, submitting payment, signing electronically, accepting delivery, or using the bins, the customer confirms that they have read, understood, and agreed to this Rental Agreement.

28. Contact